Work from Home Jobs in USA for Bilingual (English / Korean) Senior Customer Service Representative

Work from  Home Jobs in  USA for Bilingual (English / Korean) Senior Customer Service Representative

Description:

The Senior Customer Service Representative is answerable for dealing with all approaching Billing and Eligibility calls and for filling in as the essential client interface for departmental requests.

Positions in this capability are answerable for giving skill and client care backing to individuals, clients, and additionally suppliers. Direct telephone based client collaboration to reply and determine a wide assortment of requests.

Essential Responsibilities:

Guarantees quality client support for inside and outside customersResponds to approaching client assistance demands, both verbal and composed (calls, messages, chats)Places active calls to finish circle back to client assistance demands as necessaryIdentifies and surveys clients' necessities rapidly and accuratelySolves issues efficiently, utilizing sound business judgmentPartners with other charging and qualification office agents to determine complex client care inquiriesMonitors designated client support issues to guarantee opportune and exact resolutionApplies suitable correspondence strategies while answering clients, especially in distressing situations.Informs and teaches new clients in regards to charging/invoicing set up and charging/installment procedures.Processes part terminations (for example telephone disenrollment)Establishes and shows capability in qualification, charging and receivable frameworks and related applicationsAddresses unique (specially appointed) projects as suitable

General FAQs:

1. How to submit application form?
Interested candidates should submit application form along with required information at the given link before the closing date.

2.Is TA/DA admissible on these Jobs ?
No TA/DA shall be admissible for test and interview.

3.Who will be called for Test/ I Interview?
Only short listed candidates will be called for interview.

4.Late submission of form / application?
Applications received after the closing date shall not be entertained.

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